Zelavox is built for insurance professionals who need fast, accurate document analysis — without compromising policyholder data or violating industry regulations.
Insurance companies process enormous volumes of sensitive documents daily — policy agreements, claims files, underwriting submissions, medical records, legal correspondence, and financial statements. Zelavox analyzes these documents in seconds, surfacing key terms, red flags, and action items without ever retaining the data.
Insurance companies operate in one of the most heavily regulated environments in financial services. Here are the key regulations Zelavox's architecture is designed to support:
Requires financial institutions — including insurance companies — to protect the privacy and security of customer financial information. Mandates privacy notices, data safeguards, and limits on sharing nonpublic personal information (NPI).
Adopted by most US states, this law requires insurers to implement an information security program, conduct risk assessments, oversee third-party service providers, and report cybersecurity events to regulators.
States including California (CCPA/CPRA), New York (SHIELD Act), and others impose additional requirements on handling personal information including policyholder data, claims information, and employee records.
Enterprise insurance clients and reinsurers will typically require SOC 2 Type II certification before onboarding a third-party technology vendor. SOC 2 covers security, availability, processing integrity, confidentiality, and privacy.
Important: If your company processes medical records as part of claims handling — for example, reviewing physician reports or hospital records — HIPAA may also apply. See our HIPAA & BAA page for details on how Zelavox handles protected health information.
Zelavox operates on a strict zero data retention model. Here is exactly what happens when you upload an insurance document:
The result: Zelavox's zero retention architecture means there is no stored policyholder data to breach, lose, or misuse. This significantly reduces your vendor risk exposure under the NAIC Model Law and state data security requirements.
Enterprise insurance companies and reinsurers will typically require evidence of security controls before onboarding a third-party vendor. SOC 2 evaluates five Trust Services Criteria:
Protection against unauthorized access to systems and data
Systems are available for use as committed or agreed
Processing is complete, accurate, and authorized
Information designated as confidential is protected
Personal information is collected and used appropriately
Zelavox is currently working toward SOC 2 Type II certification. If your organization requires SOC 2 documentation before onboarding, please contact us at hello@zelavox.io to discuss your timeline and our current security posture documentation.
The FTC's updated Safeguards Rule requires financial institutions — including most insurance companies — to oversee their service providers and ensure that third-party vendors implement appropriate safeguards for customer information.
Sign up on our homepage. Insurance companies are part of our priority early access group. We will reach out within 48 hours.
We will provide our security documentation, zero retention architecture overview, and any other materials your compliance team requires for vendor onboarding.
For enterprise insurance clients we execute a DPA outlining our data handling obligations, zero retention commitments, and security standards. Contact hello@zelavox.io to request one.
If your claims team uploads medical records or other protected health information, a HIPAA Business Associate Agreement is also required. See our HIPAA page for details.
Your team can begin uploading policy documents, claims files, underwriting submissions, and more — with confidence that no data is retained.
No. Zelavox's zero retention architecture means no document content is ever stored, logged, or retained after analysis is complete. See our full Zero Data Retention Policy for details.
Yes — but if those records contain protected health information (PHI), a HIPAA Business Associate Agreement must be in place before uploading. See our HIPAA & BAA page for details.
Zelavox is working toward SOC 2 Type II certification. Contact us at hello@zelavox.io for our current security documentation and expected certification timeline.
Yes. Enterprise insurance clients can request a DPA by emailing hello@zelavox.io. The DPA documents our zero retention commitments, security standards, and data handling obligations.
Zelavox's zero retention architecture is specifically designed to minimize the third-party vendor risk that the NAIC Model Law requires insurers to manage. No customer data is retained, reducing your exposure significantly. We recommend your compliance team review our security documentation as part of your vendor assessment.
Yes. Zelavox can analyze treaty documents, facultative certificates, bordereaux, and other reinsurance documentation. The same zero retention model applies — no document content is stored after analysis.
Request early access today. Insurance companies on the Firm plan receive a dedicated onboarding session and security documentation package.
Request early access → Talk to us